The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- United States : 2 - 5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Are these prints framed?
Frames of our canvases (canvas wraps, gallery wrap canvas) are 1.25” thick and come with hooks for instant hanging. These are internal frames and canvas is stretched over them. They can be mounted in external decorative floating frames in three colors to choose from - black, brown (walnut), and white (floater frames). You can learn more after expanding the description.
Can I change the shipping address?
Yes, but you have limited time for this. The maximum safe limit is 24 hours. Please check your address for correctness. Thank you!
Does the given size apply to a single print or the whole set?
All the dimensions on the menu relate to a single print. For example, the set of 3 prints 24"x36" has a total width of 72" and a total height of 36".
What is the size of the prints shown on the pictures in your shop?
On most images are prints 24 "x 36", or sets of 24"x 36" prints - ratio: 2x3 (1:1.5). Panoramic wall arts are in one size only, i.e. 20"x 60".
What size do you recommend?
If you like the context in which you see my paintings, I usually recommend the size of 24"x36". Sets of three prints of this size look great over the sofas and headboards of the beds. For panoramic I recommend 20"x60".
How fast will I get my prints?
I automatically place an order in the printing house one hour after receiving the order from my customer. Processing time is from 2 to 8 days, but in practice, it takes 2 to 4 days. Estimated shipping times are 2 to 5 business days and each shipment can be tracked. Prints are shipped from Colorado. Our canvases are always boxed (protected corners).
Do you offer international shipping?
Unfortunately, international shipments are suspended until further notice.
Can I request a custom order and what can be modified?
Yes, of course. I can change color, color shade, proportions, put a dedication, sign it, you can order any number of prints from each set of prints. Please let me know what you need, and I will try to meet your expectations.
What if the shipment is lost or damaged?
This happens very rarely, but if anything is damaged I will send you new prints immediately. I will ask you for three good quality photos of defects or damages. They are needed to submit a complaint to the printing house.
Do you accept returns and replacements for the items on sale?
Yes, but only for items that have defects or do not comply with the description. I will send you new prints or I will make a full refund. If you just changed your mind, please be quick, you have just one hour for the cancellation. After that, I will have to refuse because all prints are made to order, and once the order is placed in the printing house I will not be able to stop it.